Frequently Asked Questions

Welcome to our FAQ! We’re thrilled to have you here as part of our community. Here, we’ve compiled answers to the most common questions to assist you quickly and easily.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How long does shipping take?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, depending on your location. You will receive a tracking number once your order ships.

What is your return policy?

We offer hassle-free returns within 30 days of purchase. Products must be unused and in their original packaging. To initiate a return, please contact our customer support team at support@tieronestore.com.

Do you ship internationally?

Currently, we ship only within the United States. We’re working on expanding our shipping options to serve international customers soon!

Orders

Below are some of are common questions about orders

How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number to monitor your order’s delivery status.

Can I modify or cancel my order after placing it?

Orders can be modified or canceled within 24 hours of placement. Please contact our customer support team as soon as possible to make changes.

What payment methods do you accept?

We accept all major credit cards, and other secure payment options. All transactions are encrypted for your safety.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us immediately with your order number and photos of the issue. We’ll resolve it promptly with a replacement or refund.

Products

Below are some common questions about our products

What is Earthing / Grounding?

Earthing, also known as grounding, is the practice of connecting the human body to the Earth's natural electric charge. This connection can be achieved through direct contact with the ground, such as walking barefoot on grass, soil, or sand, or by using earthing products like mats, sheets, and shoes that are designed to transfer the Earth's electrons to the body.

What are Grounding/Earthing Bed Sheets?
  • Grounding bed sheets are designed to connect you to the Earth's natural electrical charge while you sleep.
  • They contain conductive materials that allow the transfer of electrons from the Earth to your body.
What are the potential benefits of using a grounding bed sheet?
  1. Improved sleep quality: Many users report better sleep quality and reduced insomnia.
  2. Reduced inflammation: Some studies suggest grounding may help reduce inflammation throughout the body.
  3. Reduced pain: Grounding may provide relief from pain, including muscle aches and joint pain.
  4. Stress reduction: Some research indicates grounding may help reduce stress and anxiety.
  5. Faster recovery: Grounding may aid in faster recovery from injuries.
How long does it take to experience the benefits?

The time it takes to experience the benefits of grounding can vary from person to person. Some people may notice improvements in sleep and pain within a few days, while others may take several weeks of consistent use to see results.

How long do grounding bedsheets last?

Here are some factors that can affect their lifespan:

  • Washing frequency and methods: Frequent washing with harsh detergents, high temperatures, and bleach can damage the conductive silver threads. 
  • Skin products: Oils, lotions, and other skincare products can build up on the sheet and interfere with conductivity. 
  • Wear and tear: Normal wear and tear from daily use can also shorten the lifespan of the sheet.

Tips for extending the life of your grounding bedsheet:

  • Wash with mild detergents: Avoid harsh chemicals like bleach and fabric softeners.
  • Wash in cool or warm water: High temperatures can damage the silver threads. 
  • Air dry or tumble dry on low heat: Avoid high heat settings. 
  • Clean regularly: Regular washing helps remove oils and other substances that can interfere with conductivity. 
  • Inspect regularly: Check for any signs of wear and tear, such as fraying or holes. By following these tips, you can help ensure that your grounding bedsheet provides you with years of effective grounding benefits.
Is grounding sheets safe for pets?

Yes!

Is Grounding safe?

Yes, grounding is generally considered safe for most people. However, individuals with certain medical conditions or implanted medical devices should consult with their healthcare provider before using grounding products.

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